Thank you for choosing Florence Hospital at Anthem for your medical care. We understand that medical bills can be a concern and we’d like to help by providing information and answers to the questions that we hear most often regarding billing.
Emergency Department Visits
If you have an emergency, you will be asked to complete registration when you arrive at our Emergency Department. We will ask you some basic questions about you or your family member who may be iII. This will enable our team to alert your insurance carrier and determine the portion of the bill you are responsible for. We will bill your Insurance company for you.
If Florence Hospital at Anthem does not participate in your insurance plan, you can still receive services here. In an emergency, your Insurance company will consider our services as “in-network” and will pay for your services the same as a contracted hospital. You will still be responsible for any co-pay, deductibles or co-insurance.
We will file an insurance claim for you. That’s why it’s so important to have your complete and current insurance information on file with Florence Hospital at Anthem. Please bring your insurance card with you every time you visit.
You may request an itemized billing statement that details the services provided by Florence Hospital at Anthem. To request an itemized billing statement that details the services provided call 520-868-3333 or click here.
You will receive two separate billing statements: one for hospital services and one for physician services. You may also receive separate bills from doctors or other providers that assisted in your care. These may include emergency physicians, anesthesiologists, radiologist, pathologists or other specialists. Why? Some of these doctors may be Independent (not employed by Florence Hospital at Anthem) and/or their services may have different arrangements with your insurance carrier. We all work together to provide excellent care for you.
For specialty care visits (appointments with a pediatric specialist) in our hospital based clinics, you will receive two separate billing statements: one for hospital services (facility charge) and one for physician services (professional fee).
At times your physician may determine the need to evaluate your condition or determine the need for possible admission to the hospital as an Inpatient. Although you may be staying in the hospital overnight, he/she is an OUTPATIENT of the hospital. As a patient in Observation status, your insurance will pay on an outpatient basis and you may be responsible for any out of pocket expenses such as copayments and deductibles, in accordance with your specific insurance plan. If at a later time your physician determines that you should be admitted to the hospital as an Inpatient, we will notify you of this change from outpatient to Inpatient status.
No one should delay seeking necessary medical care due to Insurance or cost concerns. If you need help understanding your Insurance benefits, want more detail regarding estimated charges, or need to make financial arrangements to pay for your portion of the bill, Florence Hospital at Anthem offers Financial Counselors, who are available five days a week (Monday through Friday 8 a.m. to 5 p.m.)
This dedicated team will help you understand the benefits you’re entitled to and, if eligible, assist you in applying for AHCCCS coverage. If you cannot afford to pay your bill after all payers have processed your claim(s), we will help you apply for financial assistance from Florence Hospital at Anthem. We will advise you of the documentation required to receive financial assistance.